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Simply email your Consultant - as your customer relations expert, your Consultant is your best resource for product issues, repairs, shipping inquiries, etc.


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Your Consultant will be happy to schedule your online or home party, help you earn exciting Host Rewards, and have un sharing the excitement of oyster openings with your guests! Connect with your Consultant to book your party right away. If you don't have a Consultant yet, or you need help finding your Consultant's contact info, just click HERE

Shipping Rates
Party Orders, Shipped to Host $4.95
Party Orders, Direct Shipped to Customer $5.95
Individual Orders, Direct Shipped to Customer $5.95
Alaska & Hawaii - add $2.00

Guarantee

It is our goal to make every customer feel good about themselves and their purchase. To highlight your Pearl’s natural beauty, our artisans design unique pieces, while adhering to the highest standards of quality. Vantel Pearls jewelry is GUARANTEED against damage due to defects in materials or crafting (excluding normal wear and tear). It’s that simple.

Within 90 days of purchase date

Vantel Pearls will re-set or replace a lost Pearl, re-set or replace lost gemstones, or an item may be returned for replacement (same item) due to manufacturer’s defect (excluding normal wear and tear) with a copy of your invoice. Please contact your Vantel Pearls Demonstrator for assistance, or email us at customerrelations@vantelpearls.com.

Exchanges

Items in new condition may be returned for exchange within 90 days of the purchase date with a copy of the invoice. Please contact your Vantel Pearls Demonstrator for assistance, or email us at support@vantelpearls.com.

After 90 days of purchase date

Vantel Pearls offers jewelry repairs for Vantel Pearls jewelry. Fees are based on type of service requested. For jewelry service questions, please contact your Vantel Pearls Demonstrator for assistance, or email us at customerrelations@vantelpearls.com.

Please note, after 90 days of the purchase date, Vantel Pearls is not responsible for lost Pearls, lost gemstones, misuse or improper care of jewelry.

Notice of Cancellation

You may cancel this transaction within 3 business days of the order date without penalty or obligation. Upon notice of cancellation, Vantel Pearls will return your payment within 15 business days. Vantel Pearls does not offer refunds under any circumstances after 3 business days of the original purchase order date (state law may vary).

States with Tax on Shipping

AL, AR, CO, CT, DC, FL, GA, HI, IL, IN, KS, KY, MD, MI, MN, MO, MS, NC, ND, NE, NJ, NM, NV, NY, OH, PA, RI, SC, SD, TN, TX, VT, WA, WI, WV

We want you to be satisfied with your Vantel Pearls products, so please contact your Consultant. From there, your Consultant will submit a Repair Form. Vantel Pearls will then mail you a shipping label to send us your product free of shipping charges. Once we receive your item, we'll connect with you to get your item repaired or replaced!
The luster and beauty of your Vantel Pearls jewelry can be enjoyed for years to come by following a few simple care steps. Your pearl jewelry should be put on after makeup, perfume, or hairspray are used. The chemicals can harm your jewelry.

Pearl jewelry should not be submerged in water or cleaning chemicals.

Clean your pearls with a soft cloth before storing. Perspiration as well as body oils can harm the jewelry.

Our customer service team is also available to answer your questions via telephone from 10 a.m. - 4 p.m. ET, Monday - Friday, with the exception of major holidays.
Call 855-213-1142 or Email support@vantelpearls.com